At Santosh Travels, we are dedicated to providing exceptional transportation services that meet your needs. We understand that plans can change, and we want to ensure our customers have a clear understanding of our Refunds and Cancellations policy. Below are the terms regarding cancellations, refunds, and the processing of refunds for our services.
1. Cancellation Policy
We recognize that sometimes cancellations are unavoidable. To ensure a smooth process, please adhere to the following guidelines:
Advance Notice: To qualify for a full refund, cancellations must be made at least 24 hours before the scheduled service. Cancellations made less than 24 hours in advance will be subject to a cancellation fee.
Notification: Cancellations should be communicated directly to our customer service team via phone or email. Please provide your booking details to facilitate a prompt response.
Cancellation Fees: Cancellations made within the 24-hour window will incur a cancellation fee of 50% of the total service cost. This fee covers administrative costs and ensures we can manage our scheduling effectively.
2. Refund Policy
At Santosh Travels, we want to make the refund process as straightforward as possible. Here’s how it works:
Refund Eligibility: Customers are eligible for a refund if they cancel their booking in accordance with the cancellation policy outlined above.
Refund Processing Time: Once a cancellation is confirmed, refunds will be processed within 5-7 working days. Please note that the time taken for the refund to reflect in your account may vary depending on your bank’s policies.
Payment Method: Refunds will be credited to the original payment method used at the time of booking. If you paid via credit card, please allow additional time for the refund to post to your account.
3. Cancellations by Santosh Travels
In rare cases where we need to cancel a booking due to unforeseen circumstances (such as vehicle breakdowns or extreme weather conditions), we will:
Inform Customers Promptly: Our team will contact you as soon as possible to notify you of the cancellation.
Full Refund: A full refund will be issued immediately in these circumstances, and we will do our best to accommodate you with an alternative booking if desired.
4. Contacting Customer Service
For all cancellations and refund requests, please reach out to our customer service team. We are here to assist you with any queries and ensure your experience with Santosh Travels remains positive.
Address: Plot No – 13 Silver Spring Cooperative Society,
Durga Vihar Colony, Tirumalagiri,
Secunderabad, Telangana 500011, India
5. Changes to the Policy
For all cancellations and refund requests, please reach out to our customer service team. We are here to assist you with any queries and ensure your experience with Santosh Travels remains positive.
Santosh Travels reserves the right to modify this Refunds and Cancellations policy at any time. Changes will be effective immediately upon posting on our website. We encourage customers to review this policy periodically to stay informed about our practices.
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